Security
Customer documents are sensitive and short-lived. Access is limited to your organization and any manager you work through, and files are deleted on a defined schedule.
- Uploaded
- Waiting for your review (up to 3 days)
- Rebuilt PDF created
- Deleted 24 hours after the rebuilt PDF is created
Who can see your documents
Each organization’s documents are kept apart. Only your own team can see them, along with the manager you work through, if you use one, such as a district manager or web developer. Docability staff access documents only as our Privacy Policy allows.
AI processing
To check and improve image descriptions and suggest layout changes, each page’s images and text are sent to Anthropic’s AI service. Anthropic does not train on them and currently deletes them within 30 days (up to 2 years if flagged), outside our deletion schedule.
How we handle your documents
- In production, document-processing services are not directly exposed to the public internet.
- A document waiting for your review is kept for up to 3 days. Your original PDF, rebuilt PDF, and report are deleted 24 hours after the rebuilt PDF is created.
- Production web access uses HTTPS, and every account can enable two-factor sign-in.
Ready to make your documents accessible?
Tell us about your documents and we’ll show you how Docability works for your organization.